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SHIPPING & RETURNS

Shipping Policy

ORDER PROCESSING: Please allow 1 business day to process your order. Expect an email within 1 business day to let you know your order is on the way!

FLAT RATE SHIPPING: Orders are generally shipped within 1 business day using Royal Mail whose delivery standard is 3 - 7 days depending on location. Flat rate shipping fee of £1.25 applies to orders shipping to all UK locations and £2.75 for all International locations (excluding PinGo Merch).

PINGO MERCH SHIPPING: Orders are generally shipped within 3 business days. Shipping fees of £1.25 applies to orders shipping to UK locations, and £10.00 applies to all international locations.

Return & Exchange Policy

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at pingoassistance@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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